FAQ

Frequently Asked Questions

For our customers, the sections below set out frequently asked shopping questions. This guidance applies to sincersulyours.shop. For help with this page, contact Support@Sincersulyours.shop.

Details about returns and exchanges
For customers using this website, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Store guidance on refund timing
We publish this refund timing guidance for customers using this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Store guidance on return shipping
The following return shipping guidance applies to purchases from our store. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

What customers should know about shipping cost
Customers can rely on the following guidance from our store about shipping cost. How can I contact you?
Email Support@Sincersulyours.shop, call (907) 664-6341, or write to 633 Reeves Dr, Grand Forks, North Dakota, 58201, United States. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Store guidance on products
This products section covers orders and visits through this website. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Store guidance on tracking
For customers using this website, this section explains tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Store guidance on contact options
The following contact options guidance applies to purchases from our store. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Information covering products
For purchases made through this website, our store applies the following guidance on products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Store guidance on delivery timing
The following delivery timing guidance applies to purchases from our store. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

How we handle shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

What customers should know about payment methods
The following payment methods guidance applies to purchases from our store. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to sincersulyours.shop. Questions about this section may be sent to Support@Sincersulyours.shop.

Merchant Details
Business name: Sincerely Yours
Store name: Sincerely Yours
Email: Support@Sincersulyours.shop
Phone: (907) 664-6341
Physical address: 633 Reeves Dr, Grand Forks, North Dakota, 58201, United States